* Original shipping fee & return shipping fee will not be refunded. We cannot process the return of any faulty item. * The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. The item must be returned in its original condition (if eligible per the return policy). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
A LINE DRESS FULL
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Because of this, we recommend returning all unwanted items at one time.įOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES: You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. JJ's House will only issue one prepaid return label per order. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide. We also understand that colors on your computer screen can be a little different to how they appear in person.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return. JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. Please note that different types of fabrics do take the dye differently, and will not match perfectly. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.Īfter 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party. You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.Ĭolor consistency is of the utmost importance of course. Alternatively, you can retrieve the tracking number on the order details page via this link. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Or you can find it on the Order Details page via this link.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. The sooner you place an order, the sooner we start preparing your item(s). The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The shipping time depends on shipping methods. Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.Įstimated Receiving Time = Processing Time + Shipping Timeīefore placing an order, you can check the specific processing time on Each Product page.
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